Refund Policy

• All marketplace transactions are processed on the blockchain and are final by default.
• Refunds are handled through the dispute process: the buyer raises a dispute on the purchase, and the buyer and seller then discuss directly to try to reach a resolution.
• If buyer and seller cannot agree — through discussion, a voluntary refund, or another appeasement — the dispute is escalated to arbitration.
• When a dispute is settled in arbitration, any refund is processed in the BOOSTS token, not in the original payment token.

When You Can Raise a Dispute

You may raise a dispute on a purchase for any of the following reasons:

• Product not delivered or inaccessible after purchase.
• Product significantly different from its description.
• Seller account suspended or removed while you have an active subscription.
• Technical issues preventing access to purchased content.

Note: Disputes must be raised within 14 days of the transaction.

How to Raise a Dispute

1. Navigate to your purchase history in your profile.
2. Find the transaction and click “Dispute”.
3. Select a reason for the dispute.
4. Provide a description of the issue.
5. Submit the dispute — both you and the seller will be notified.

Step 1 — Direct Discussion (Inside the Dispute)

Once a dispute is open, buyer and seller communicate inside the dispute thread to try to resolve it directly. Most disputes are settled at this stage without needing arbitration:

• Discussion — clarify what was promised, what was delivered, and where they diverge.
• Voluntary refund — the seller can issue a partial or full refund directly to your wallet in the original payment token.
• Appeasement — the seller may offer additional content, an extension, a discount on future purchases, or another remedy that resolves the issue without a refund.

The full conversation is recorded with the dispute; if it is later escalated, the arbiter reviews it as evidence.

Step 2 — Escalation to Arbitration

If buyer and seller cannot agree during direct discussion, either party can escalate the dispute to the platform’s arbiter:

• A platform arbiter reviews all escalated disputes.
• The arbiter may contact both buyer and seller for additional information.
• The arbiter will make a decision based on the evidence provided.
• Possible outcomes: full refund to buyer (in BOOSTS), partial refund (in BOOSTS), or dispute dismissed.
• Decisions are typically made within 7 business days.

Arbiter Role

• The arbiter is a designated platform administrator.
• Arbiters review evidence from both parties impartially.
• An arbiter’s initial decision can be appealed by either party within the appeal window (see Appeals below). Once the appeal window has passed without an appeal, or once an appeal has been resolved, the decision becomes final and binding.
• A refund granted in arbitration is settled on-chain in the BOOSTS token after the decision is final. The amount is based on the BOOSTS-equivalent value of the original purchase, not the exact original payment token. This is because by the time arbitration concludes, the platform may no longer be holding the original token in its treasury.

Appeals

• Either party may appeal an arbiter’s initial decision within 7 days of the decision being issued.
• Appeals must include new evidence, a clear explanation of how the original decision was incorrect, or both. Restating the original argument without new information is unlikely to change the outcome.
• Appeals are reviewed by a different arbiter (or a panel) where possible. On-chain settlement of any refund is held until the appeal window expires or the appeal is resolved.
• The appeal decision is final and binding. Once issued, any refund is settled on-chain in BOOSTS as described above.

Subscription Disputes

• If a dispute is resolved in the buyer’s favor, the subscription may be cancelled.
• Sellers are notified of subscription cancellations resulting from disputes.